MAC is a top notch company to deal with. Kim answered our initial inquiry after our furnace died. she gave no pressure but explained heat pumps may be a good alternative. She had Sam, the sales rep, at our door the next morning explaining how the whole system worked and the rebates available that would help out. it was an easy choice compared to the  propane and oil quotes. the installation crew were also very professional. Fast efficient and impeccable cleanup.

It was a cold and windy day but Andrew and Anthony (I believe those were their names) did a great job! They installed a Fujitsu HP in the place of an older Daikin HP so more efficient in Maine's cold weather.  They relocated the Daikin to the basement. The electrician Bill came early so everything ready for the installers. They also did a great job cleaning up!  Office personnel also great to work with...Kim and Joelle (sp?). We also use MAC HP for our annual HP cleanings. Also thanks to Sam (sales) who helped us choose the best unit for our needs. Great working with everyone at MAC HP!

Everything about working with MAC was excellent. Getting a quote, answering my questions about the Efficiency Maine rebates, scheduling the installation, and installation went smoothly.  Everything looks tiddy and professional.  We're loving our heatpumps and just in time for the summer heat.  The systems are very quiet.  10/10 would recommend.

We’re so happy we worked with MAC Heat Pumps to get two units installed last winter. Not only is our old house much cozier, but our oil bills are a fraction of what they used to be. And everyone at MAC has been a pleasure to work with from the initial planning stages to the installation to this year’s cleaning and servicing. All lovely people, and super nice to our dogs!

The two gentlemen who installed our new heat pump were both very efficient, knowledgeable, and very pleasant to communicate with. Very happy with their service.

...g - Efficiency Maine Financing - JB Warranties Payments Contact / Refer a Friend Refer a friend and receive $100! The vast majority of our business comes from word of mouth due to the quality of ou

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Our goal is to provide Mainers with affordable heating and cooling solutions.  We are a locally owned and operated, full service, heat pump company.

MAC Heat Pumps, Maine's Alternative Comfort - Home

I called Dead River when my heat wasn't working and they sent a technician the same morning. The technician was able to diagnose a frozen pipe, but there wasn't a lot of help in terms of targeting the specific part that was frozen. Another technician from a different company was able to diagnose the frozen pipe and target the exact spot it was frozen within minutes. I feel like the Dead River technician could have done a little more to help, especially with the $200 fee attached. My experiences are usually better with DR.

Couldn’t ask for a better experience with the Auburn location. Ka-Sandra L in the service department provided great customer service, walked us through everything, was super customer focused and made sure we are all set! Also a shot out to Rick the technician, who was very professional, thorough, and clearly experienced. Together, they gave us real peace of mind and made what could have been a stressful situation this week very easy. We truly appreciate their care and dedication and highly recommend this oil company based on our experience 😊

Before you say I don't have an account, I do.

I am very disappointed with the service from this company. We ran out of oil despite following their delivery schedule, and customer service was unhelpful and rude. When I called for assistance, I encountered dismissive attitudes and no solutions, even when offering to pay for an after-hours delivery. We called 6 days before our oil ran out and was told we should have more than we did.

This situation was unsafe for my family, especially with young children and a child with asthma. We called Sail Energy after hours, and they were happy to deliver that same night, even without an account. I cannot recommend this company based on my experience.

My family has been a Dead River customer about forty years and my parents were for as long as I can remember. Dead River company has given exemplary service to us all of those years. From prompt deliveries to excellent service on my furnace. They also helped in placing the propane tanks for my generator right where I wanted them. I'm do not see me ever going to a different oil supplier. Thank you Dead River and Merry Christmas.
Donald Wile

Purchased a new home that had a brand new furnace installed 6/26/25. Dead river is refusing to work on the unit because we do not have an account. Seems wrong. A company of this size should stand behind the product and their workmanship. It’s is 40 degrees out and I have children.
It won’t let me make another review so I’ll just add to this one. I’ve reached out to your office multiple times. Finally Marty gets back to me. Says he needs to talk to hire ups. Well I’m still waiting. Day after Christmas wake up to no heat again!!! Your company has really put a bad taste in my mouth. Your lack of accountability is unacceptable!! I have spent hundreds almost thousands of dollars trying to fix your mistakes!! Hope you are all at home warm with your family’s while we are over here with our brand new furnace installed by you…freezing to death. Merry Christmas!!!

...r referral calls to open a new Dead River Company account and they mention your name, we'll add the $100 credit to your account after their first delivery. Have more questions? Contact us and our t

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