We had 2 very old direct vent gas wall heaters replaced.  Evan and Steve are the best. They explained everything and did a awesome job for never putting in these Rianni heaters . Kept me informed and answered all my questions and eased my concerns . Couldn't of asked for two better guys. The electrician and his assistant were outstanding with the fact the house was built in 1925 with older wiring . Chen and his assistant installed 2 dedicated circuit for both heaters to run on and it works out great as now my air conditioner will run on the dedicated circuit this summer. Would recommend all of them for future heating needs .

We put in a ductless system on the 2nd floor (3 units) and a ducted system on the 1st floor w/ a separate dehumidifier unit also connected to basement and the first floor vent system.

Pros:
Adam and his crew were all polite and respectful to my family and my home. They took the time to explain in layman terms the daily update including any questions at anytime. The Cons do not reflect Adam and his crew in anyway- they just had to do the explaining of why was promised won’t work. Thus preventing us to give a 5 star.

Cons:
The “Walk Through” (AFTER YOU SIGN THE CONTRACT) in preparation for install, is done by employees that are not going to install it! In the end, where the heat pump was suppose to go in the basement was incorrect, where the outdoor unit was suppose to go was incorrect and worst of all, all intake vents were suppose to be out of sight. But as you can see from the above picture- 1 is not in the formal dining room. An installer should have been involved in the “Walk Through.” Lastly, the contract leads you to believe that you get the “Gem Home Comfort Club Membership” for free for 1 year - I was told by the electrician and their home office it was an extra $500 fee.

What an excellent experience! The folks at GEM are clearly experts in their fields. The work is top-notch and the technicians were friendly and engaging. They walked me through the installation process step-by-step and also recommended some much-needed improvements to my existing system. I’ll be working with them on future projects!

Was happy about job Joseph and Ethan did a great job! Was glad it was done the same day! Since I needed to go back to work didn’t wana leave my family without heat.!! Only think I can say was maybe the price.. other then that I was pleased with my new oil furnace! Thanks!

Richard is very knowledgeable and patient took the time to go over the issues on my system. He also took the time to go over my options for the new installation, due to my old systems casing being cracked and emitting carbon monoxide. Jason and the crew came by the very next day and installed the new high efficiency boiler. They did great work very organized and neatly done. They also took the time to go over the new system after being at my house all day. Thank you Gem plumbing.

...Community Involvement Memberships Tips &amp; Resources Blog Search Join Our Referral Program Today $250 FOR YOU, $250 FOR&nbsp;SOMEONE IN YOUR CIRCLE At GEM, we believe in providing our customers w

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GEM offers residential & commercial HVAC, plumbing, drain & electrical services. Serving Rhode Island & Massachusetts since 1949.

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I usually do extensive due diligence when it comes to major home services like HVAC, typically getting multiple quotes and researching every variable. I feel incredibly lucky that we chose Logan first. Since they are one of the few entirely family-owned operations in town, the level of care is on another level.

Brian handled our inspection and was fantastic. He didn’t have an "agenda"; he simply educated us further on what we’d already researched and helped us explore the best options for our home. When it came time for the installation, Rick and Willie were absolute pros on every level—thorough, personable, and detailed in their walkthrough of the new system. I don't often take the time to write reviews, but the team at Logan truly impressed me. Highly recommend.

Logan Services got me out of the cold.  The techs notified me and arrived on time.  They introduced themselves explained what they would be doing, put on shoe covers and got to work.   My heat pump was replaced by Austyn, Deavin and Dustin.  All three of the guys were professional, courteous and respectful.  They did a great job explaining and walking me through all the information for the new equipment.  They assisted me with getting my new thermostat on my WiFi and phone.  Once all of the work was completed they cleaned up and removed all of the old equipment.  I am more than pleased with the services I received.

Lachlan, Craig, and the apprentice did a great job installing. They were very professional and informative. They also were very efficient. Showed up early and finished the job in a good time. The new equipment is definitely a major upgrade and I can already tell the difference. Highly recommended.

Both techs were friendly, on time, and courteous. When there was one small issue, they informed me about it, said they were running back to the shop to get the correct part, returned, and finished the install. New system works great and is worth the price for the quality products and workmanship.

I was very pleased with Chuck and his team with Logan services. They installed a new furnace for us just days before the big snow/ice storm in January. Chuck was very professional and did a great job with the install and clean up. Logan Services was very accommodating with any changes we wanted to make and they had many options to help us stay within our budget. We have no complaints and would definitely call on them again!

...ided. LOGAN Heating and Cooling reserves the right to send payment either in the form of a check or gift card. Referral must purchase system or order service within twelve months of time of referra

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Shawn Teague came here in 30 minutes! So professional and knowledgeable! He checked everything out and didn’t leave until he checked the CO level once more. He gave us the best possible service! We appreciated Atlantis!!
I can’t answer the price we paid or the service because it was a call to check the boiler which was determined to need replacing.

Great experience overall. Atlantis answered the phone on the first call and was able to schedule a technician for the same day. My Service Technician, Jacob Rivera, did a great job. He called 30 minutes before arrival, arrived in the original scheduled timeframe, and was done with the job in a timely manner. Jacob answered all of my questions and I would be happy to have him out on the job in the future. I will definitely call Atlantis again if my natural gas boiler needs servicing.

I have been very happy with Atlantis Comfort Systems! They installed an HVAC system for us several years ago and have maintained it and serviced it when necessary. I just renewed my service plan and Dylan came yesterday to do our pre-winter maintenance. He did a fantastic job. He was very thorough and explained everything clearly. I highly recommend Dylan and Atlantis for all your heating and cooling needs!

Jacob was courteous and professional!  He listened intently as I explained the heating system issue to him and he asked follow up questions to narrow down the source of the problem as he inspected my system.  He was able to resolve the issue quickly and get my heating system up and running quickly.  I will definitely recommend Atlantis and Jacob for heating/ac system related issues.

Christopher P was the most professional, thorough and knowledgeable service tech I’ve ever had to my house. He took his time with the maintenance checkup and figured out what I had done wrong when I installed a new thermostat. Highly recommend. Hope to see him in the future for our maintenance checkups.

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Welcome to Atlantis Comfort Systems! We offer the best residential, commercial, and multi-family heating and cooling services in Rhode Island and Southern Massachusetts, including repairs, installations, and more. Contact us today!

Atlantis Comfort - RI and Southern Massachusetts's Best HVAC Company - Atlantis Comfort Systems

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Rhode Island #1 HVAC company. 24/7 emergency AC repair, furnace installation & heat pump service. Comfort Memberships from $24.99/mo. Serving Providence, Cumberland & all of RI. Call (401) 425-9879.

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